Together, we’ll find a way forward

You can pay the debt by bank transfer based on the letter you received. If we have your mobile number, you may also have received a secure payment link by SMS. In the My Myntro service, you can pay using various payment methods.

In most cases, we can agree on a new due date. Inform us of your desired date through My Myntro or by contacting customer service.

In most cases, we can agree on a payment plan that allows you to pay your debt in suitable monthly instalments. You can arrange the plan in My Myntro or by contacting customer service.

If you received a payment demand that you cannot pay right now, please contact customer service so we can find a solution. If payment is not possible in the near future, voluntary collection may be stopped and the matter may proceed to legal collection.

Please check the debt specification to ensure the letter concerns the same invoice you have paid. Registration may take a few days. Send us proof of payment and we will stop the collection.

Please verify that the letter concerns the invoice for the product you returned. Confirm with the seller that they received your return and credited the invoice. Send us your receipt and correspondence with the seller so we can stop the collection.

Contact the seller for delivery information. For uncollected parcels, payment liability may remain. Send us correspondence with the seller so we can stop the collection.

You can find the debt specification on the back of most letters or in My Myntro. Depending on the information provided by the creditor, a copy of the original invoice may also be available. Otherwise, the seller can provide it fastest.